Privacy Policy

Trueship International Courier Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our courier and logistics services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our services, including:

2.1 Personal Information

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Identification: Government ID numbers (for customs clearance)
• Payment Information: Credit card details, billing address (processed securely)

2.2 Shipment Information

• Sender/Receiver Details: Names, addresses, contact numbers
• Package Details: Weight, dimensions, content description, value
• Tracking Data: Shipment status, delivery confirmations, location data
• Customs Information: Declarations, invoices, permits

2.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: GPS data (with your consent)

We use the information we collect for various purposes, including:

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with:

• Logistics partners and courier networks
• Customs authorities and regulatory bodies
• Payment processors and financial institutions
• IT service providers and cloud hosting services
• Customer support and analytics providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access to sensitive data
• Firewalls: Network security and intrusion detection
• Regular Audits: Security assessments and penetration testing
• Staff Training: Data protection training for employees

We use cookies and similar tracking technologies to track activity on our services and hold certain information.

Types of Cookies We Use:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Depending on your location, you may have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Our services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us: