Terms of Service

By accessing or using the services provided by Trueship International Courier Service ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access our services.

We reserve the right to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

For the purposes of these Terms, the following definitions apply:

Trueship International Courier Service provides the following logistics and courier services:

3.1 Service Offerings

• Domestic Courier: Within-country parcel and document delivery
• International Shipping: Cross-border logistics and customs clearance
• Express Delivery: Time-critical and same-day delivery services
• Bulk Shipping: Commercial cargo and freight forwarding
• Warehousing: Storage and inventory management solutions
• Value-Added Services: Packaging, insurance, COD (Cash on Delivery)

3.2 Service Limitations

4.1 Packaging Requirements

All shipments must be properly packaged to protect contents during transportation. We reserve the right to reject shipments with inadequate packaging. For international shipments, packaging must comply with IATA (International Air Transport Association) regulations.

4.2 Labeling and Documentation

• Complete and accurate sender and recipient information
• Valid contact numbers for both parties
• Detailed description of contents for customs purposes
• Accurate declared value
• Any required permits, licenses, or certificates

4.3 Inspection Rights

4.4 Delivery Attempts

We will attempt delivery as specified in the service agreement. If delivery cannot be completed due to:

• Incorrect or incomplete address
• Recipient unavailable after multiple attempts
• Refusal to accept by recipient
• Customs clearance delays or issues

The shipment may be returned to sender or held at our facility, subject to additional storage fees.

5.1 Absolutely Prohibited Items

5.2 Restricted Items (Require Special Approval)

• Alcoholic beverages
• Tobacco products
• Pharmaceuticals and medicines
• Batteries and electronic devices with lithium batteries
• Magnetic materials
• Aerosols and pressurized containers

6.1 Pricing Structure

Our pricing is based on:

• Weight and dimensions of the shipment
• Origin and destination locations
• Selected service type (Standard, Express, etc.)
• Additional services (insurance, COD, etc.)
• Fuel surcharges and applicable taxes
• Customs duties and clearance fees (for international)

6.2 Payment Terms

6.3 Additional Charges

Additional fees may apply for:

• Address correction during transit
• Re-delivery attempts
• Storage fees for undelivered shipments
• Return to sender requests
• Special handling requirements
• Customs duties and taxes (DDU/DDP shipments)

7.1 Standard Liability

Our liability for loss or damage is limited as follows:

• Domestic Shipments: Limited to the lower of (a) actual loss or (b) ₹100 per kg of gross weight
• International Shipments: Limited per applicable international conventions (Warsaw/Montreal Convention)
• Documents: Limited to replacement cost only, excluding consequential damages

7.2 Declared Value and Insurance

For higher protection, you may:

• Declare a higher value for your shipment (up to specified limits)
• Purchase additional insurance coverage
• Provide proof of value for claims (invoices, receipts)

Insurance coverage is subject to additional premium payment and specific terms and conditions of our insurance partners.

7.3 Exclusions from Liability

We are not liable for loss or damage arising from:

• Acts of God (natural disasters, weather events)
• War, terrorism, riots, or civil unrest
• Acts or omissions of customs or government authorities
• Inherent defect or nature of the goods
• Insufficient or improper packaging by sender
• Delay in delivery due to incorrect address or recipient unavailability

8.1 Filing a Claim

To file a claim for loss or damage:

1. Notify us in writing within 48 hours of delivery (for damage) or expected delivery date (for loss)
2. Provide original invoice, tracking number, and photos of damage (if applicable)
3. Submit claim form with all supporting documentation
4. Allow us reasonable time to investigate (up to 30 days)

8.2 Refund Policy

Refunds may be granted in the following situations:

• Service failure due to our error (exclusions apply)
• Overcharging or billing errors
• Cancellation before shipment dispatch (subject to cancellation fees)

Refunds will be processed within 7-14 business days to the original payment method.

By using our services, you agree to:

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Attempting to ship prohibited items
• Fraudulent activities or misrepresentation
• Non-payment of outstanding charges
• Abusive behavior towards our staff
• Activities that may harm our reputation or operations

Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

11.2 Dispute Resolution

Before initiating any legal action, you agree to:

1. Contact our customer service to attempt resolution
2. Allow us 30 days to respond and attempt resolution
3. If unresolved, parties may opt for mediation
4. If mediation fails, parties may pursue arbitration or litigation

If you have any questions about these Terms, please contact us: