SHIPMENT TRACKING

Track Your Shipment

Track your domestic or international shipment and stay updated on its delivery progress.

ℹ️ Enter your AWB, tracking number or shipment reference.
International Parcel Tracking and Logistics Barcode Scanning
Enter your tracking number above to view shipment information.
CARRIER INTEGRATION

Track With Your Courier Partner

TrueShip International works with multiple courier and logistics networks. Depending on your shipment, direct carrier tracking is available through our primary partners.

DHL Express

Express international document and parcel tracking support.

Track on DHL

FedEx

Global express freight and express parcel tracking.

Track on FedEx

UPS

International package and logistics tracking updates.

Track on UPS

Aramex

Middle East and worldwide courier tracking portal.

Track on Aramex
NETWORK COURIERS

Our Logistics Network

Connecting domestic and global destinations through major domestic hubs and international express networks.

DHL Express Partner LogoDHL Express
FedEx Partner LogoFedEx
UPS Partner LogoUPS
Aramex Partner LogoAramex
TNT Partner LogoGLS
Delhivery Partner LogoDelhivery
Blue Dart Partner LogoBlue Dart
DTDC Partner LogoDTDC
XpressBees Partner LogoDelhifly
India Post Partner LogoIndia Post
INSTRUCTIONS

How to Track Your Shipment

Four simple steps to check your current parcel status and delivery updates.

01

Find Your Tracking Number

Your tracking/AWB number is generally provided on your shipment receipt, booking confirmation or shipping label.

02

Enter Your Number

Enter the tracking number in the tracking field above.

03

Select the Carrier

If required, identify the courier or logistics partner handling your shipment.

04

View Shipment Status

Use the available tracking information to check the latest shipment movement or delivery status.

How to Track Shipment Steps
STATUS GUIDE

Understanding Your Shipment Status

Reference guide for common milestones displayed on logistics tracking updates.

BOOKED

Shipment information has been created and manifest assigned.

PICKED UP

Shipment has been collected from the sender address.

IN TRANSIT

Shipment is moving through the regional or global logistics network.

CUSTOMS CLEARANCE

International shipment is undergoing customs processing where applicable.

OUT FOR DELIVERY

Shipment is with the local delivery network for final delivery.

DELIVERED

Shipment has been recorded as delivered to recipient.

EXCEPTION / DELAY

Shipment may require additional processing or may have encountered a transit delay.

Note: Status terminology may vary by courier and destination.
CROSS-BORDER MILESTONES

International Shipment Tracking

International shipments may pass through multiple logistics facilities, airports, customs checkpoints and delivery networks before reaching the destination.

  • Origin Pickup
  • International Transit
  • Customs Processing
  • Destination Delivery
Tracking updates may take some time to appear when a shipment is moving between facilities or undergoing customs processing.
International Air Freight and Customs Tracking
TROUBLESHOOTING

Tracking Information Not Updated?

Common reasons why a tracking status might be delayed between checkpoints.

1. Recent Shipment

Tracking information may take time to appear on system scans after booking or initial pickup.

2. In Transit

Some long-haul international transit stages may have limited scan updates while in air flight.

3. Customs Processing

Customs inspection procedures at international borders can affect status scanning frequency.

4. Need Assistance?

Contact TrueShip International with your tracking reference for manual support.

Contact Support
FAQ

Tracking FAQs

Answers to common questions regarding tracking numbers and carrier updates.

Where can I find my tracking number?
Your tracking or Air Waybill (AWB) number is located on your booking receipt, invoice copy, or dispatch confirmation message sent at booking time.
Can I track an international shipment?
Yes, international shipments are tracked using the assigned carrier tracking reference through our network portal or directly via partner carrier tracking.
Which courier companies can I track?
Shipments handled via express network partners including DHL, FedEx, UPS, Aramex, and leading domestic carriers can be tracked using their official tracking numbers.
Why is my tracking status not updating?
Tracking updates occur when package barcodes are scanned at sort facilities. Pauses can occur during long-distance transit, weekends, or customs processing.
Why does my shipment show customs clearance?
All cross-border international shipments must undergo routine regulatory inspection by destination government customs before release to local couriers.
Can I track DHL shipments?
Yes, if your package is routed via DHL, you can use your DHL tracking number on our portal or on DHL’s official tracking site.
Can I track FedEx shipments?
Yes, FedEx-routed consignments can be tracked directly with the provided FedEx tracking number.
Can I track UPS shipments?
Yes, UPS tracking numbers assigned to your booking provide updates across the UPS global network.
Can I track Aramex shipments?
Yes, shipments dispatched via Aramex can be monitored using the official Aramex tracking number provided.
What should I do if my tracking number is not recognized?
Please double-check the entered digits. If recently booked, allow a few hours for initial facility scan registration, or reach out to our support team for confirmation.

Need Help With Your Shipment?

If you cannot find your shipment information or need assistance understanding your tracking status, our team can help.

Logistics Customer Support Representative